Refund policy
Return & Refund Policy
At ArtPaperWonders, we take pride in creating high-quality personalized gifts, custom laser-engraved products, party decorations, and digital designs. We want every customer to be satisfied with their purchase.
Please review our return and refund policy before placing an order.
1. 30-Day Returns for Non-Personalized Products
We accept returns of eligible, non-personalized physical products within 30 days of delivery.
Eligible products may include ready-made party decorations, non-personalized stickers, favor labels, paper decorations, and other standard products that have not been customized or made specifically for you.
To qualify for a return:
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The return must be requested within 30 days of delivery.
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The product must be unused and in its original condition.
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The product must be returned in its original packaging when applicable.
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Proof of purchase or an order number must be provided.
All returns must be approved by ArtPaperWonders before items are shipped back.
2. Personalized, Custom & Made-to-Order Products
Because personalized and custom-made products are created specifically for each customer, they are not eligible for returns or exchanges due to a change of mind, personal preference, or incorrect personalization information supplied by the customer.
This includes, but is not limited to:
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Custom laser-engraved tumblers, mugs, and water bottles
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Personalized glassware and drinkware
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Custom engraved cutting boards and gift sets
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Personalized gifts and keepsakes
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Custom labels, stickers, and party decorations
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Products featuring customer-provided names, dates, text, logos, or artwork
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Other products made or customized specifically for an order
Customers are responsible for reviewing their personalization details and any design proof provided before approval.
If an item arrives damaged, defective, or does not match the confirmed order specifications due to an error on our part, please contact us. We will review the issue and provide an appropriate resolution.
3. Digital Products & Downloads
Digital products include SVG files, printable artwork, downloadable illustrations, digital favor labels, and other electronically delivered designs.
Because digital products are delivered electronically, they cannot be physically returned.
Digital purchases are generally non-refundable once the file or download access has been delivered.
However, if you receive an incorrect, corrupted, or unusable file, experience a delivery problem, or are charged incorrectly, please contact us.
We will investigate the issue and provide a corrected file, replacement, or refund when appropriate.
4. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging, when available
We will review your request and work with you to provide an appropriate solution, which may include a replacement or refund.
If we require an item to be returned because of a confirmed defect, shipping damage, or an error on our part, ArtPaperWonders will cover the return shipping cost.
5. Return Shipping Costs
For returns of eligible, non-defective products due to a change of mind or personal preference, the customer is responsible for all return shipping costs.
After your return request is approved, we will provide return instructions.
Customers are responsible for arranging and paying for return shipping using a reliable shipping carrier. We recommend using a shipping service with tracking.
If a return is required because of a confirmed product defect, shipping damage, or an error made by ArtPaperWonders, we will cover the return shipping cost.
6. How to Request a Return
To request a return, please email:
Include your order number and the reason for your return.
Once your request has been reviewed and approved, we will provide instructions for returning your item.
Please do not send items back without receiving return authorization.
Return Address:
ArtPaperWonders LLC
1438 Liberty Rd, Suite 8
Eldersburg, MD 21784
United States
7. Non-Returnable Items
The following items are not eligible for returns or exchanges due to a change of mind:
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Personalized, custom-engraved, and made-to-order products
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Digital products after file delivery or download access has been provided
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Sale items and products sold as final sale
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Gift cards, if applicable
These restrictions do not limit remedies available for defective, damaged, or incorrectly supplied products under applicable law.
If you are unsure whether your product is eligible for a return, please contact us before making a purchase.
8. Exchanges
For eligible non-personalized products, the fastest way to receive a different item is to request an approved return and place a new order.
Personalized and made-to-order products are not eligible for exchanges due to customer preference or changes to previously approved personalization details.
If you receive an incorrect or defective item, please contact us for assistance.
9. Refund Processing
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact:
10. Shipping Coverage
ArtPaperWonders currently ships physical products within the United States only.
We do not offer international shipping at this time.
Digital products are delivered electronically and do not require physical shipping.
11. Contact Information
For returns, refunds, damaged products, or order-related questions, please contact:
ArtPaperWonders LLC
Email: sales@artpaperwonders.com
Website: www.artpaperwonders.us
1438 Liberty Rd, Suite 8
Eldersburg, MD 21784
United States
We appreciate your business and are committed to providing quality products and helpful customer service.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.
